Hospitality Operations Manager Job Vacancy in Mahalapye, Botswana – Hospitality & Tourism

Job Description

Position: Hospitality Operations Manager

Company: Hilton Hotels & Resorts

Location: Mahalapye, Botswana

Experience: 5-7 years in hotel or resort operations, preferably in a leadership role

Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Vacancies:1

Company Overview

Hilton Hotels & Resorts is a globally recognized hospitality brand with a legacy of delivering exceptional guest experiences across more than 100 countries. In Botswana, Hilton has established a reputation for quality service, innovative amenities, and a commitment to community development. Our presence in the Kingdom reflects a strategic focus on expanding premium hospitality offerings beyond major urban centers, bringing world‑class standards to emerging markets such as Mahalapye. As part of our growth strategy, we are investing in a new boutique hotel that will serve business travelers, tourists, and local events, creating a vibrant hub for cultural exchange and economic activity. Joining Hilton means becoming part of a diverse, inclusive workforce that values professional development, sustainability, and the pursuit of excellence. This role contributes directly to our mission of creating memorable stays while supporting Botswana Jobs, Jobs in Botswana, and broader Career Opportunities in Botswana.

Job Overview

The Hospitality Operations Manager will lead all aspects of daily hotel operations at our upcoming Mahalapye property. Reporting to the Regional Director of Operations, you will be responsible for ensuring seamless guest experiences, optimizing operational efficiency, and driving revenue growth. This position offers a unique opportunity to shape the launch of a flagship Hilton property in a high‑potential market, working closely with cross‑functional teams including Sales, Marketing, Finance, and Human Resources. You will implement Hilton’s global standards, adapt them to local cultural nuances, and champion initiatives that enhance sustainability and community engagement. The role is central to our hiring in Botswana strategy, reinforcing our commitment to Employment in Botswana and fostering long‑term talent pipelines.

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Key Responsibilities

• Oversee front‑desk, housekeeping, food & beverage, and engineering departments to ensure operational excellence.
• Develop and execute standard operating procedures (SOPs) aligned with Hilton brand standards and local regulations.
• Monitor key performance indicators (KPIs) such as occupancy, average daily rate (ADR), and guest satisfaction scores, implementing corrective actions as needed.
• Lead recruitment, onboarding, and performance management for a diverse team of 80+ staff members.
• Collaborate with the Sales & Marketing team to create promotional packages that attract both domestic and international travelers.
• Manage budgeting, forecasting, and cost control initiatives to achieve financial targets.
• Ensure compliance with health, safety, and environmental regulations, promoting a culture of safety and sustainability.
• Engage with local community leaders and tourism boards to foster partnerships and support regional development.

Required Skills

• Strong leadership and people‑management abilities with a focus on coaching and development.
• Excellent communication and interpersonal skills, capable of building relationships with guests, staff, and stakeholders.
• Proficiency in property management systems (PMS) and revenue management tools.
• Analytical mindset with the ability to interpret financial data and drive profitability.
• Problem‑solving orientation, able to make swift decisions under pressure.
• Commitment to delivering high‑quality guest experiences and upholding brand standards.

Education

A bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. Professional certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous but not mandatory.

Experience

Minimum of five to seven years of progressive experience in hotel operations, with at least two years in a supervisory or managerial capacity. Experience in opening new properties or leading large‑scale operational transformations is highly desirable.

Benefits

• Competitive salary package with performance‑based bonuses.
• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Generous paid time off and holiday schedule.
• Employee discount program across Hilton properties worldwide.
• Opportunities for international assignments and career advancement within the Hilton network.

Training

• Hilton Worldwide Leadership Development Program – a structured curriculum covering finance, marketing, and operational excellence.
• On‑the‑job mentorship from senior regional leaders.
• Access to e‑learning platforms for continuous skill enhancement.
• Regular workshops on sustainability, diversity, and guest experience innovation.

Working Environment

The role is based in a modern, purpose‑built hotel facility in Mahalapye, featuring state‑of‑the‑art meeting spaces, a restaurant showcasing local cuisine, and eco‑friendly design elements. You will work in a collaborative environment that values diversity, creativity, and a strong service ethic. Hilton’s commitment to a safe and inclusive workplace ensures that all employees can thrive while contributing to the broader goals of Employment in Botswana and sustainable tourism development.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Mahalapye location.

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Equal Opportunity Statement

Hilton Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Our hiring practices support Botswana’s commitment to fair employment and the promotion of equal opportunity in the workplace.