E‑commerce Operations Manager Job Vacancy in Mahalapye, Botswana – Retail

Job Description

Position:E‑commerce Operations Manager

Company:Shoprite Holdings Ltd.

Location:Mahalapye, Botswana

Experience:5+ years in e‑commerce operations management

Education:Bachelor’s degree in Business Administration, Marketing, or related field

Employment Type:Full-time

Industry:Retail

Department:Online Sales & Operations

Salary:SSP 250,000 – 350,000 per annum

Vacancies:1

Company Overview

Shoprite Holdings Ltd. is a leading retail giant with a strong presence across Southern Africa, including a growing network of supermarkets and hypermarkets in Botswana. As a cornerstone of the regional economy, Shoprite is committed to delivering quality products, affordable prices, and exceptional customer service. The company continuously invests in digital transformation to enhance its omnichannel capabilities, creating vibrant career pathways for professionals seeking to shape the future of retail. This role offers a unique chance to be part of a dynamic team that drives innovation, supports local suppliers, and contributes to sustainable community development. Join us and be part of the most exciting Botswana Jobs market, where your expertise will directly influence the shopping experience of millions.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end online sales platform for Shoprite’s Botswana operations, overseeing order fulfillment, logistics coordination, digital marketing integration, and customer experience optimization. Reporting to the Regional Director of Digital Commerce, you will collaborate with cross‑functional teams to ensure seamless operations, high service levels, and continuous improvement of the e‑commerce ecosystem. This position is central to expanding Shoprite’s digital footprint, driving revenue growth, and enhancing brand loyalty across the country. For more information about our corporate culture and values, visit Botswana Job Search. This role is a prime example of Career Opportunities in Botswana for seasoned retail professionals.

Key Responsibilities

• Develop and execute the strategic roadmap for the e‑commerce platform, aligning with overall business objectives.
• Manage daily order processing, inventory synchronization, and fulfillment operations to ensure on‑time delivery.
• Coordinate with logistics partners and internal warehousing teams to optimize last‑mile delivery efficiency.
• Lead a team of digital analysts, customer service agents, and fulfillment supervisors, fostering a high‑performance culture.
• Implement data‑driven initiatives to improve conversion rates, average order value, and customer retention.
• Oversee the integration of payment gateways, ensuring secure and compliant transactions.
• Collaborate with marketing to design and launch promotional campaigns that drive traffic and sales.
• Monitor key performance indicators (KPIs) and generate regular reports for senior leadership.

Required Skills

• Strong leadership and people‑management abilities with a focus on results.
• Proficiency in e‑commerce platforms (e.g., Magento, Shopify) and ERP systems.
• Excellent analytical skills with experience in data visualization tools.
• Deep understanding of logistics, supply chain, and last‑mile delivery challenges.
• Effective communication and stakeholder management across multiple departments.
• Ability to thrive in a fast‑paced, technology‑driven retail environment.

Education

A Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or a related discipline is required. Advanced certifications in e‑commerce, digital marketing, or project management are considered an advantage.

Experience

Minimum of five years managing e‑commerce operations within a retail or consumer‑goods environment, with a proven track record of scaling online sales channels and improving operational efficiency.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per annum, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Annual paid leave and additional days for community service.
• Employee discount across all Shoprite stores in Botswana.
• Flexible working arrangements, including remote work options.
• Access to professional development resources and mentorship programs.

Training

• Onboarding program covering company systems, policies, and brand standards.
• Continuous learning modules on e‑commerce trends, data analytics, and digital marketing.
• Leadership development workshops for emerging managers.
• Certification support for relevant industry credentials.
• Regular cross‑functional training sessions to enhance collaboration.

Working Environment

Shoprite offers a collaborative, inclusive, and innovative workplace where employees are encouraged to share ideas and drive change. Our modern office in Mahalapye features open‑plan workspaces, meeting rooms equipped with the latest technology, and dedicated zones for focused work. The company promotes a healthy work‑life balance, emphasizing employee well‑being through wellness programs, team‑building activities, and community outreach initiatives. As part of our commitment to diversity, we celebrate a multicultural workforce that reflects the vibrant society of Botswana.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment at our Mahalapye office. Please ensure all documents are in PDF format and clearly labeled.

Equal Opportunity Statement

Shoprite Holdings Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic. This commitment aligns with our broader goal of fostering Employment in Botswana that is fair, transparent, and merit‑based.