E‑Commerce Operations Manager Job Vacancy in Kanye, Botswana – Retail

Job Description

Position: E‑Commerce Operations Manager

Company: Shoprite Botswana

Location: Kanye, Botswana

Experience: 5+ years in e‑commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 250,000 – SSP 350,000 per annum

Vacancies:1

Company Overview

Shoprite Botswana is a leading retail powerhouse in Southern Africa, operating a network of supermarkets and hypermarkets that serve millions of customers across the region. With a strong commitment to delivering quality products at affordable prices, Shoprite has become synonymous with reliability and community focus. The company’s expansion into digital commerce reflects its strategic vision to blend traditional retail excellence with innovative online shopping experiences, creating new career opportunities for ambitious professionals. As part of its growth trajectory, Shoprite Botswana is actively seeking talent to drive its e‑commerce platform forward, reinforcing its position as a top employer for those looking for Botswana Jobs and dynamic career pathways.

Job Overview

The E‑Commerce Operations Manager will lead the end‑to‑end online shopping experience, overseeing order fulfillment, logistics coordination, customer service, and platform optimization. This role is pivotal in ensuring seamless integration between the digital storefront and physical stores, enhancing customer satisfaction and driving revenue growth. The successful candidate will collaborate with cross‑functional teams, including IT, marketing, and supply chain, to implement best practices and innovative solutions. For more information about Shoprite’s commitment to excellence, visit Botswana Job Search and explore the vibrant landscape of Jobs in Botswana.

Key Responsibilities

• Develop and execute the e‑commerce operational strategy aligned with corporate goals.
• Manage order processing, inventory synchronization, and last‑mile delivery to ensure timely fulfillment.
• Coordinate with warehouse and store teams to optimize pick‑pack‑ship workflows.
• Monitor key performance indicators such as order accuracy, delivery speed, and customer satisfaction.
• Implement continuous improvement initiatives to reduce costs and enhance efficiency.
• Lead a team of supervisors, analysts, and support staff, fostering a high‑performance culture.
• Collaborate with IT to maintain platform stability, integrate new features, and resolve technical issues.
• Ensure compliance with local regulations, data protection standards, and corporate policies.
• Prepare regular reports for senior management on operational performance and growth metrics.
• Drive customer service excellence by establishing clear escalation protocols and feedback loops.

Required Skills

• Strong leadership and people‑management abilities.
• Proficiency in e‑commerce platforms (e.g., Shopify, Magento) and ERP systems.
• Analytical mindset with expertise in data‑driven decision making.
• Excellent communication and stakeholder‑management skills.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Knowledge of logistics, supply chain, and last‑mile delivery operations.
• Problem‑solving orientation with a focus on customer experience.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related discipline is required. Advanced certifications in project management, logistics, or e‑commerce are advantageous and demonstrate a commitment to professional development.

Experience

Applicants must have a minimum of five years of progressive experience in e‑commerce operations, preferably within a retail environment. Experience managing cross‑functional teams and overseeing large‑scale fulfillment processes is essential for success in this role.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per year, reflecting the candidate’s expertise, experience, and the strategic importance of the position. Salary is complemented by performance‑based incentives and comprehensive benefits.

Benefits

• Health and medical insurance coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Employee discount on Shoprite products and services.
• Transportation allowance for commuting.

Training

• On‑boarding program covering Shoprite’s systems, culture, and operational standards.
• Continuous learning opportunities through workshops, webinars, and industry conferences.
• Leadership development pathways for high‑potential employees.

Working Environment

The role is based in the modern Shoprite office in Kanye, offering a collaborative workspace equipped with the latest technology. Employees enjoy a supportive atmosphere that encourages innovation, teamwork, and work‑life balance, making it an attractive destination for career growth in Botswana.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Botswana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, disability, or any other protected characteristic. Join us and be part of a team that values talent and fosters growth across Botswana.