Job Description

SALES EXECUTIVE – DIAMOND TRADING & CUSTOMER RELATIONS

Company: Diamond Trading Company Botswana
Location: Botswana
Industry: Diamond Trading, Luxury Goods, Precious Stones, Mining & Resources
Employment Type: Full-Time
Experience Required: 3–5 Years
Education Required: Diploma

About the Company

Diamond Trading Company Botswana is a respected participant in the global diamond industry, supporting the sorting, valuation, marketing, and distribution of high-quality diamonds to international markets. The company plays an important role in Botswana’s mining and diamond value chain, contributing to economic growth, employment creation, and industry development.

As part of its continued business growth, the company is seeking a talented and customer-focused Sales Executive to strengthen client relationships, support revenue generation, and expand market opportunities within the diamond and luxury goods sector.

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Position Overview

The Sales Executive will be responsible for managing customer accounts, developing business opportunities, promoting company products and services, and supporting sales growth objectives. The successful candidate will work closely with clients, traders, distributors, and internal teams to ensure exceptional customer experiences and strong commercial performance.

This position is ideal for professionals with experience in sales, customer relationship management, business development, account management, luxury goods sales, B2B sales, client acquisition, negotiation, market research, and revenue growth.

Key Responsibilities

Sales & Revenue Generation

• Achieve monthly, quarterly, and annual sales targets.
• Identify and develop new business opportunities.
• Generate qualified sales leads and convert prospects into customers.
• Support revenue growth through effective sales strategies.
• Promote company products and services to target markets.

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective clients.
• Provide professional customer support and account management services.
• Understand customer requirements and recommend appropriate solutions.
• Ensure high levels of customer satisfaction and retention.
• Address customer concerns promptly and professionally.

Business Development

• Conduct market research to identify growth opportunities.
• Develop relationships with industry stakeholders and commercial partners.
• Participate in networking events, trade exhibitions, and industry forums.
• Support strategic initiatives aimed at market expansion.
• Monitor competitor activities and industry developments.

Sales Administration & Reporting

• Maintain accurate customer and sales records.
• Prepare sales reports, forecasts, and performance analyses.
• Update CRM systems and sales databases.
• Monitor sales pipelines and customer engagement activities.
• Assist management with commercial planning and reporting.

Product Knowledge & Industry Expertise

• Develop strong knowledge of diamond products and industry standards.
• Stay informed about market trends and customer preferences.
• Communicate product features and value propositions effectively.
• Support educational initiatives for customers and stakeholders.

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Education Requirements

Applicants must possess:

• Diploma in Business Administration
• Diploma in Marketing
• Diploma in Sales Management
• Diploma in Commerce
• Diploma in Customer Relationship Management
• Or an equivalent recognized qualification

Additional certifications in sales, marketing, luxury retail, customer service, or business development will be advantageous.

Experience Requirements

• 3–5 years of experience in sales, customer service, or business development.
• Experience in luxury goods, mining, gemstones, jewelry, retail, or related sectors is preferred.
• Demonstrated ability to achieve sales targets and business objectives.
• Experience managing customer relationships and commercial accounts.
• Knowledge of international trade practices is advantageous.
• Experience using CRM systems and sales reporting tools is beneficial.

Required Skills

Technical & Commercial Skills

• Sales Management
• Business Development
• Customer Relationship Management (CRM)
• Account Management
• Lead Generation
• Market Research
• Sales Forecasting
• Commercial Negotiation
• Client Acquisition
• Revenue Growth
• Product Presentation
• Pipeline Management
• Customer Retention
• Business Communication
• Reporting & Analytics

Soft Skills

• Excellent Communication Skills
• Relationship Building
• Negotiation Skills
• Professional Presentation
• Attention to Detail
• Problem-Solving Ability
• Time Management
• Adaptability
• Team Collaboration
• Results-Oriented Approach

Training & Professional Development

Diamond Trading Company Botswana supports employee growth through:

• Sales Excellence Training
• Customer Service Development Programs
• Business Development Workshops
• Product Knowledge Training
• Commercial Negotiation Programs
• Leadership Development Courses
• Industry Compliance Training
• Communication Skills Workshops
• Career Progression Opportunities

Salary & Benefits

The successful candidate may receive:

• Competitive Base Salary
• Performance-Based Incentives
• Sales Bonus Opportunities
• Medical and Health Benefits
• Pension and Retirement Benefits
• Paid Annual Leave
• Professional Development Support
• Employee Assistance Programs
• Career Advancement Opportunities
• Additional Benefits in line with company policies

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Why Join Diamond Trading Company Botswana?

• Be part of a globally recognized industry with strong international connections.
• Develop expertise in the diamond and luxury goods sector.
• Work in a professional and growth-oriented environment.
• Build valuable commercial and client relationship management skills.
• Access training and career development opportunities.
• Contribute to one of Botswana’s most important economic sectors.

Career Growth Opportunities

This role can lead to future positions such as:

• Senior Sales Executive
• Key Account Manager
• Business Development Manager
• Commercial Manager
• Regional Sales Manager
• Customer Relations Manager
• Head of Sales

Application Process

Qualified candidates who meet the education and experience requirements are encouraged to submit their updated CV along with supporting qualifications and professional references.

Position: Sales Executive
Company: Diamond Trading Company Botswana
Location: Botswana
Industry: Diamond Trading & Luxury Goods
Education: Diploma
Experience: 3–5 Years
Employment Type: Full-Time