Insurance Claims Analyst Job Vacancy in Gaborone, Botswana – Insurance

Job Description

Position: Insurance Claims Analyst

Company: Old Mutual Botswana

Location: Gaborone, Botswana

Experience: 2-4 years of experience in insurance claims handling

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Old Mutual Botswana is a leading financial services provider with a strong heritage of delivering comprehensive insurance solutions across Southern Africa. With a commitment to innovation, customer centricity, and community development, Old Mutual has built a reputation for reliability and trust. The company’s operations in Botswana span life, health, and general insurance, serving both individual and corporate clients. As part of a global brand, Old Mutual Botswana integrates international best practices while tailoring products to the unique needs of the Botswana market. This dynamic environment offers employees a platform to grow, contribute to meaningful projects, and be part of a culture that values integrity, collaboration, and continuous learning. The organization actively supports Botswana Jobs initiatives, fostering career opportunities that align with national economic development goals.

Old Mutual’s commitment to corporate social responsibility is evident through its involvement in community outreach, financial literacy programs, and sustainable development projects. Employees are encouraged to participate in volunteer activities and contribute to the broader societal impact. By joining Old Mutual Botswana, you become part of a forward‑thinking team that prioritizes both professional excellence and social responsibility, making it an ideal place for ambitious professionals seeking long‑term career growth in the insurance sector.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and managing insurance claims to ensure timely and accurate settlements. Reporting to the Claims Manager, the analyst will collaborate with policyholders, adjusters, and external partners to investigate claims, verify coverage, and recommend appropriate actions. This position is essential for maintaining high standards of customer service, mitigating fraud risk, and supporting the financial health of the company. The role offers exposure to a wide range of insurance products and provides a solid foundation for advancement within the claims department. For more information about our hiring process and to explore other career opportunities, visit our partner portal at https://botswanajobsearch.com/.

Key Responsibilities

• Assess and investigate insurance claims submitted by policyholders, ensuring compliance with policy terms and regulatory guidelines.
• Gather and analyze supporting documentation, including police reports, medical records, and repair estimates.
• Coordinate with external adjusters, medical professionals, and legal advisors to obtain accurate information.
• Determine claim validity, calculate settlement amounts, and recommend approval or denial to the Claims Manager.
• Maintain detailed records of claim investigations, decisions, and communications in the company’s claims management system.
• Identify potential fraudulent activities and escalate suspicious cases to the Fraud Prevention Unit.
• Provide clear and empathetic communication to claimants regarding claim status, required documentation, and settlement timelines.
• Collaborate with underwriting and product teams to improve policy wording and reduce future claim disputes.
• Contribute to continuous improvement initiatives by suggesting process enhancements and automation opportunities.
• Support the preparation of periodic reports on claim trends, loss ratios, and operational performance for senior management.

Required Skills

• Strong analytical abilities with attention to detail and accuracy.
• Excellent written and verbal communication skills for interacting with diverse stakeholders.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to interpret insurance policy language and regulatory requirements.
• Effective time‑management and prioritization skills in a fast‑paced environment.
• Problem‑solving mindset with a focus on customer satisfaction.
• Team player who can also work independently with minimal supervision.
• High ethical standards and a commitment to confidentiality.

Education

A bachelor’s degree in Finance, Business Administration, Risk Management, or a related discipline is required. Professional certifications such as the Chartered Insurance Institute (CII) qualifications or equivalent are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of hands‑on experience in insurance claims handling, preferably within general or motor insurance lines. Experience with claim investigation, fraud detection, and customer service in a regulated environment will be highly valued.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience, qualifications, and performance. The package includes performance‑based bonuses and a comprehensive benefits suite.

Benefits

• Medical and dental coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and parental leave.
• Employee assistance program and wellness initiatives.
• Professional development allowance and support for certifications.
• Transportation allowance or company‑provided vehicle for field investigations.

Training

• Comprehensive onboarding program covering company policies, claims processes, and systems.
• Ongoing training workshops on advanced claims investigation techniques and fraud detection.
• Access to e‑learning platforms for continuous skill enhancement.
• Mentorship opportunities with senior claims professionals.

Working Environment

The role is based in Old Mutual’s modern Gaborone office, featuring open‑plan workspaces, collaborative meeting rooms, and a quiet zone for focused analysis. Analysts may also conduct field visits to assess vehicle damages or property losses, requiring occasional travel within Botswana. The company promotes a flexible work culture, encouraging a healthy work‑life balance while maintaining high service standards.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Old Mutual Botswana careers page. Applications will be screened by the Talent Acquisition team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment. The recruitment timeline typically spans three to four weeks from submission to final offer.

Equal Opportunity Statement

Old Mutual Botswana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. We encourage qualified individuals from all backgrounds to apply and join our team of dedicated professionals.